DOMESTIC SHIPPING

Dear Kate offers Ground, Priority, and Express shipping. Most orders ship within 2 business days of order however at times of high volume it could take a bit longer. All Dear Kate products ship from North Carolina or New York.

• Ground Shipping takes approximately 3-5 days once shipped  

INTERNATIONAL SHIPPING

Several countries are enabled in our checkout process, but if your country is not listed in the drop down menus on the billing address page, please email us at shop@dearkates.com with your address and we'll send you a quote for shipping our product to you, wherever you are.

Please note that we typically send our packages via the US Postal Service. When shipping internationally, they transfer the package to the recipient country's postal service to be processed through customs. The customs process varies widely from country to country and we are unable to track the package during this time.

Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You can contact your local customs office for further information. Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.

SALES TAX

If you live in New York, North Carolina, Texas, or Arizona you may be charged sales tax on specific items. International orders may be subject to taxes AND customs fees.

DOMESTIC RETURNS

Returns and exchanges will only be considered if the hygiene strip is still attached to the product. Need a new size? Not sure you and your Kates are meant to be? Let us know within 30 days of your purchase and we’ll make it right. All orders are eligible for returns, refunds or exchanges up to 30 days after date of purchase. For exchanges-shipping is on us. For returns-you’ll pay postage. Please reach out to shop@dearkates.com to process any returns or exchanges.

Final sale items are non-returnable, non-exchangeable, and non-refundable.

INTERNATIONAL RETURNS

International customers: we understand your package takes a bit longer to make it to you. For that reason, you have 60 days from your ship date to return, exchange, or refund your order. Only products with the hygiene strip attached will be considered for return or exchange. For returns and exchanges-you’ll pay postage.

Final sale items are non-returnable, non-exchangeable, and non-refundable.

ONE-YEAR WARRANTY

Each and every pair of Dear Kates comes with a one-year warranty, meaning defective products will be considered for replacement. Defective products are eligible for replacement only, no returns. If something’s not right, let us know within a year of purchase and we will happily work with you to find a resolution. We can be reached at shop@dearkates.com.